Our research identified that consistent, trustworthy information was a key enabler for increased levels of investment in home energy upgrades.
This document details two voluntary best practices for any entity hosting an online tool or calculator that is designed to support consumers with home energy upgrade decision-making where financial cost/benefit analysis is included (e.g. Return on Investment (RoI), or “payback period” information).
These voluntary best practices are designed to ensure consumers are provided with consistent, complete information that enables more-informed decision making, and that information does not differ across online tool providers where this should be consistent.
This guidance has been developed using insights and information obtained from discussions with CSF partner banks, as well as entities within the energy industry.
